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Exams We Supply
IT Service Management
ITIL®
ITIL® (IT Infrastructure Library) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
Foundation
ITIL®
The ITIL® Foundation Certificate in IT Service Management provides candidates with a firm understanding of the IT Service Management best practices and processes, based on ITIL®.
Businesses rely on IT computer systems, and service management is the key to delivering a reliable, cost effective, quality service.
The target group of the ITIL® Foundation certificate in IT Service Management is drawn from:
- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.
- IT professionals that are working within an organisation that has adopted and adapted ITIL® who need to be informed about, and thereafter contribute to, an ongoing service improvement programme.
This may include but is not limited to, IT professionals, business managers and business process owners.
The content of this page has been provided to us by our partner BCS/ISEB.
Intermediate
ITIL® Lifecycle Modules
Continual Service Improvement
The Continual Service Improvement Certificate focuses on how to improve existing processes to deliver enhanced services within an organisation.
This certificate is one of a series of modules within the ITIL® qualifications. Each module focuses on a stage within the lifecycle. It also contributes towards achieving the ITIL® Expert certification.
This qualification will benefit Service and Business Managers who are responsible for existing IT processes and whose objective is to improve them.
Service Design
The Service Design Certificate focuses on policy, planning and implementation as defined by availability, capacity, continuity,service level management and outsourcing.
This certificate is aimed at Service and Business Managers responsible for planning and implementing services within their organisation.
The certificate is one of a series of modules within the ITIL® qualification. Each module focuses on a stage within the lifecycle. It also contributes towards achieving the ITIL® Expert Certification.
Service Operation
The Service Operation Certificate focuses on day-to-day support operations, including service desk and service request management, incident and problem management.
This certificate is aimed at Service Managers and Operations and Help Desk Managers responsible for implementing effective Service Operations.
The Service Operation Certificate is one of a series of modules within the ITIL® qualification. Each module focuses on a stage within the lifecycle. It also contributes towards achieving the ITIL® Expert Certification.
Service Strategy
The Service Strategy Certificate focuses on strategies, policies and constraints.
This certificate is aimed at service managers, architects, business managers and others needing to define and implement strategy and architectures that deliver effective IT services.
Candidates will be expected to understand how to create and implement strategy, manage a service portfolio, perform financial management and determine a return on investment.
The Service Strategy Certificate is one of a series of modules within the ITIL® Service qualification. Each module focuses on a stage within the lifecycle. It also contributes towards achieving the ITIL® Expert Certification.
Service Transition
The Service Transition Certificate introduces the Service Knowledge Management System, an enhancement of the Configuration Management Database. It includes Managing change, asset and configuration management, release and deployment management.
This certificate is aimed at IT professionals requiring a better understanding of the business fundamentals that drive the need for IT services, particularly Service and Business Managers, and those responsible for managing change.
The certificate is one of a series of modules within the ITIL® qualifications. Each module focuses on a stage within the lifecycle. It also contributes towards achieving the ITIL® Expert Certification.
ITIL® Capability Modules
Operational Support and Analysis
The Operational Support and Analysis Certificate is intended to offer candidates a balanced knowledge of ITIL® practices.
It is also a Capability Stream module for those working towards the ITIL® Expert Certification.
This Certificate is part of the Service Capability section of ITIL®.
Planning, Protection and Optimisation
The Planning, Protection and Optimisation Certificate offers candidates a balanced knowledge of ITIL® practices. It is also a Capability Stream module for those working towards the Expert Certification.
This Certificate is part of the Service Capability section.
Release, Control and Validation
The Release, Control and Validation Certificate is intended to offer candidates a balanced knowledge of ITIL® practices.
It is also a Capability Stream module for those working towards the ITIL® Expert Certification.
This certificate is part of the Service Capability section.
Service Offerings and Agreements
The Service Offerings and Agreements Certificate is intended to offer candidates a balanced knowledge of ITIL® practices. It is also a Capability Stream module for those working towards the ITIL® Expert Certification.
This Certificate is part of the Service Capability section.
The content of this page has been provided to us by our partner BCS/ISEB.
Advanced
Managing Across the Life Cycle
ITIL®
The Managing Across the Lifecycle Certificate is the last in the series and provides candidates with the knowledge needed to implement and manage the skills associated with the use of the Lifecycle practices.
This qualification is designed for IT Professionals who, having studied various modules from the Capability and Lifecycle streams, need to understand how to integrate all the lifecycle stages and processes into a cohesive package.
It is also the final module for candidates undertaking the ITIL® Expert Certification.
The content of this page has been provided to us by our partner BCS/ISEB.
ISO/IEC20000
Today almost all businesses rely on IT for the provision of products and/or services to their customers.
To gain or maintain competitive advantage these businesses must be able to demonstrate and guarantee the delivery and availability of high quality, cost-effective and reliable services that maintain the high possible levels of customer satisfaction.
Therefore, no matter whether they are internal or external IT service providers it is imperative that they adopt structured, proactive working practices.
This increasing dependency on support services and the diverse range and growing complexity of technologies used in the delivery of all facets of business results in these same IT service providers are being asked for improved quality, lower costs, greater flexibility, and faster response to customers.
ISO/IEC 20000 is the first international standard for Information Technology - Service Management (ITSM) that defines and promotes the adoption of an inter-related and integrated process approach for the effective delivery of managed IT services to meet the business and customer requirements.
Therefore, in terms of your employment opportunities and career advancement it is vital that you stand out from the crowd and can demonstrate that you possess the required knowledge and skills that will enable them to effectively contribute to the adoption and implementation of ISO/IEC 20000 within their organisation.
Certification against this standard will enable you to demonstrate that you have this keenly sort after knowledge and skills that increase you personal and professional value.
ISO/IEC20000 Foundation
ISO/IEC20000 Implementation Leader
Please coontact us on +613 9873 3999 or at info@gciexams.com for the Syllabus.
Green IT
Foundation
This certificate is suitable for those who require a broad understanding of the subject matter and need an appreciation of what Green IT can do for them and their organisation. This could be the across the whole organisation right the way up to senior management. The certificate is also suitable for those who subsequently pursue specialised topic areas in more detail.
The ISEB Foundation Certificate in Green IT is designed for anyone interested in or affected by issues surrounding Green IT. The qualification will provide candidates with a broad understanding of the regulations, legislation and policies, carbon energy accounting and how to create a green IT strategy. This knowledge will clearly be of benefit to any organisation in the current competitive and cost conscious environment.
The content of this page has been provided to us by our partner BCS/ISEB.
Software Testing
Software Testing certification is available Intermediate levels to support software testing professionals' educational requirements.
Qualifications in software testing will provide an insight in to the different types of testing and the techniques and tools which can be used to carry out and manage testing.
The Software Testing qualifications available from BCS offer an international benchmark of skills and experience for software testers.
Intermediate
The Intermediate Certificate in Software Testing examination is suitable for those who are engaged in any aspect of software testing.
The topics covered are those which are considered to be essential knowledge for an advanced level test professional, regardless of their specialism (specialty?) (i.e. Test Analysis or Test Management).
A pass in this certificate provides evidence that the candidate has proven analytical ability, having gained knowledge and practical skills in the key topics required for practicing software testing.
The content of this page has been provided to us by our partner BCS/ISEB.
Business Analysis
Foundation
This certificate covers the broad range of principles and techniques within the sphere of Business Analysis.
The certificate is relevant to anyone requiring an understanding of Business Analysis including business analysts, business managers and their staff, business change managers and project managers.
The content of this page has been provided to us by our partner BCS/ISEB.