The Global Certification Institute (GCI) prides itself on delivering a high quality certification products and services to our customers and training partners.
We actively encourage and welcome receiving feedback from our customers and partners on the services we provide, the systems we use to deliver these services, the products we sell and the performance of our staff.
We are strongly committed to using this feedback and information to continue to improve our products, services, systems and performance.
We also recognise that from time to time and in certain situations a customer may not be fully satisfied and feel compelled to formally express their concern, dissatisfaction or frustration about the quality of a product, service, system or interaction with our staff.
On the flip side, when we exceed our customer's expectations in the delivery of our products and services, we also appreciate receiving a feedback in the form of a compliment to confirm that we are achieving our commitment to delivering service excellence.
Therefore, our customer feedback system incorporates all information that we receive about the products and services we provide, the performance of our staff and/or the way we do business.
We accept this feedback in the form of a: